Help West Northamptonshire Council to commission good quality supported living

Feedback updated 4 Oct 2024

We asked

From 10 June 2024 to 7 July 2024, we launched an activity to engage with residents of West Northamptonshire that receive, or have a family member that receives, help through health or social care funded supported living. This was to form part of our new framework for supported living and help the Council make decisions to improve certain aspects to meet the needs of those needing this sort of help.

You said

The activity received 34 complete responses and 25 partially complete responses. The following is a summary of the key results:

You told us that the current ‘I statements’ that have been co- produced over the years are still very important to you. Themes that you believed to be important for consideration in future commissioning of supported living services were:

Good communication and active listening skills
Being treated with respect and dignity
Friendly, approachable, shows empathy
Caring, compassionate and kind
Maintains a safe environment
Skilled and competent

We did

All responses have been considered, we have reviewed and updated the co-produced ‘I statements’ and used these alongside key themes to set out our expectations for future supported living services. These will help us monitor services against these expectations and improve outcomes for the people living in them. The new arrangements will be implemented in Spring 2025.

Overview

Do you or a family member receive help through health or social care funded supported living? If yes, then we want to hear from you.

Who is it for?

Supported living is suitable for those who are 18 years old or over with certain care and support needs and have a physical disability, learning disability, autism or mental health problems.

Supported living is:

about having your own place to live, with the support you need
being independent with your own front door key
being able to live on your own or with friends
choosing to rent a home or own your own home
choosing where you live and who supports you

Where can I learn more?

For more information on supported living and other forms of long term care and support please see the West Northamptonshire website.

West Northamptonshire Council are developing a new framework for supported living. This will enable the Council to continue to make supported living services available for people who have certain needs.

When we buy services to support people, we tell the services what they need to provide. This usually includes helping people to find a home and supporting them to have a good life, doing the things they want to do.

The information you provide in this survey will help the Council make services better now and in the future.

We want to hear from people who are in supported living, and their families.

The feedback you give us will help us to make services better now and in the future.

How to have your say

Please give us your views. You can do this yourself, and you can also ask your family or unpaid carers to fill this survey in.

If you have a question or would like this survey in another format (including easy read) you can contact us by email: Susan.Freeman@westnorthants.gov.uk

Please complete this survey before midnight on Sunday 7 July 2024.

For information about how consultation and engagement responses are managed, please see the consultation and engagement privacy notice.

What happens next?

The feedback that you give us will help to make sure we create the right sort of plan with the services that we buy to help people needing supported living.

We aim to share the outcomes of this project with people, so that they can find out how we used the information they have given us.

What happens next