Give us your views on Healthwatch
Feedback updated 18 Sep 2024
We asked
From 16 June 2024 and 13 May 2024, we launched a survey to understand how people feel about the local Healthwatch services in West Northamptonshire. We needed to do this research as our Healthwatch service currently operates across North Northamptonshire and West Northamptonshire. This model has been in place since 2013 and its current contract ends 31 March 2025.
The information from this activity will help to understand people's views and experiences at a local level and allow us to ensure we can develop the best model for Healthwatch in West Northamptonshire for the future by shaping future design and focus of health and social care services.
The previous consultation in 2023 we had only 18 responses from people living within West Northamptonshire, this consultation we had 36 responses from people in the local area. The 3 organisations responses did not record their demographic data.
You said
There were 39 completed responses and 53 partially complete responses to the online consultation.
There were individual 36 responses from individuals and 3 on behalf of an organisation or community group.
The results from the consultation showed the following:
- 41% of people have not heard of Healthwatch
- 77% of people have never contacted Healthwatch
- When asked whether Healthwatch in West Northamptonshire could improve awareness of its services to local people, 83% of people said yes
- Peoples views were asked how Healthwatch can raise their awareness and lots of ideas were given.
We did
All responses have been considered and will help to shape the future direction of the Healthwatch services aligning the work of Healthwatch in partnership with West Northamptonshire Council for the term of the new contract which should be in place before April 2025.
As a Healthwatch Organisation acts as an independent consumer champion for people who use health and social care services, they ensure local voices are heard and that people’s views and experiences are used to improve existing services and to help shape future services.
Overview
We would like to understand how you feel about local Healthwatch services in West Northamptonshire.
Background
Healthwatch is an independent consumer champion for people who use health and social care services in the local area. Its job is to ensure that local voices are heard and that people’s views and experiences are used to improve existing services and to help shape services. Where issues are identified, Healthwatch will ensure that the NHS, local authorities and other decision makers listen and use feedback to improve local health and care services.
Local authorities are required by the Health and Social Care Act 2012 to make arrangements to establish and maintain a local Healthwatch organisation in its area. Our Healthwatch service currently operates across North Northamptonshire and West Northamptonshire. This model has been in place since 2013 and its current contract ends 31 March 2025.
From April 2025, West Northamptonshire Council will commission its own local Healthwatch.
We would like to hear your views to help us shape a more local Healthwatch service, just for the people living within West Northamptonshire, that will improve the quality of the health and social care provision.
After the consultation has ended, we will consider the views of local people along with any other relevant information and will use these to develop the best model for Healthwatch in West Northamptonshire.
Further oppotunity to help shape council services
As well as asking for your views on Healthwatch, we are also looking to continually review and develop West Northamptonshire’s Adult Social Care Service. We are therefore putting in place opportunities for people to help shape these services by being part of co-production teams with council officers.
What is co-production?
Co-production is when you as an individual influence the support and services you receive, or when groups of people get together to influence the way that services are designed, commissioned and delivered.
Please contact us using the email address below to register your interest.
ASC-CoproductionTeam@westnorthants.gov.uk
How to provide your views
We welcome views and comments from residents in West Northamptonshire, and organisations involved in Healthwatch in the area. This survey should take approximately 10 to 15 minutes. It is very important to gain this feedback as it helps to shape future design and focus of health and social care services.
Please give us your views by completing the online survey using the link below.
Your feedback will be part of a report with many other people’s feedback, so you will not be personally identified.
You do not have to answer all of the questions. If you don’t want to answer a question, or don’t know the answer, then move on to the next question.
If you have any queries, comments or would like a copy of this survey in another format you can contact us by email, or post.
Our contact details are as follows:
Email address: contractsteam.ncc@westnorthants.gov.uk for the attention of Hayley McKagan
Postal address:
- Healthwatch Consultation 2024
- West Northamptonshire Council
- The Guildhall
- St Giles' Street
- Northampton
- NN1 1DE
This consultation closes at midnight Sunday 16 June 2024.
For information about how consultation and engagement responses are managed, please see the consultation and engagement privacy notice.
Interests
- Engagement activities
- Public Health
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