Give us your views on Healthwatch

Overview

We would like to understand how you feel about local Healthwatch services in West Northamptonshire.

Background

Healthwatch is an independent consumer champion for people who use health and social care services in the local area. Its job is to ensure that local voices are heard and that people’s views and experiences are used to improve existing services and to help shape services. Where issues are identified, Healthwatch will ensure that the NHS, local authorities and other decision makers listen and use feedback to improve local health and care services. 

Local authorities are required by the Health and Social Care Act 2012 to make arrangements to establish and maintain a local Healthwatch organisation in its area. Our Healthwatch service currently operates across North Northamptonshire and West Northamptonshire. This model has been in place since 2013 and its current contract ends 31 March 2025.

From April 2025, West Northamptonshire Council will commission its own local Healthwatch.

We would like to hear your views to help us shape a more local Healthwatch service, just for the people living within West Northamptonshire, that will improve the quality of the health and social care provision.

After the consultation has ended, we will consider the views of local people along with any other relevant information and will use these to develop the best model for Healthwatch in West Northamptonshire.

Further oppotunity to help shape council services

As well as asking for your views on Healthwatch, we are also looking to continually review and develop West Northamptonshire’s Adult Social Care Service. We are therefore putting in place opportunities for people to help shape these services by being part of co-production teams with council officers.

Please contact us using the email address below to register your interest.

ASC-CoproductionTeam@westnorthants.gov.uk

How to provide your views

We welcome views and comments from residents in West Northamptonshire, and organisations involved in Healthwatch in the area. This survey should take approximately 10 to 15 minutes. It is very important to gain this feedback as it helps to shape future design and focus of health and social care services.

Please give us your views by completing the online survey using the link below.

Your feedback will be part of a report with many other people’s feedback, so you will not be personally identified.

You do not have to answer all of the questions. If you don’t want to answer a question, or don’t know the answer, then move on to the next question.

If you have any queries, comments or would like a copy of this survey in another format you can contact us by email, or post.

Our contact details are as follows:

Email address: contractsteam.ncc@westnorthants.gov.uk for the attention of Hayley McKagan

Postal address:

• Healthwatch Consultation 2024
• West Northamptonshire Council
• The Guildhall 
• St Giles' Street
• Northampton
• NN1 1DE

This consultation closes at midnight Sunday 16 June 2024.

For information about how consultation and engagement responses are managed, please see the consultation and engagement privacy notice.